Order Processing

How to place an order?

Select your favorite piece of gem and place it into your cart. You can choose the color (if any) from the options stated. Click on the shopping bag button on the top right corner to review your gems. Once confirmed, complete it by clicking the "Check Out" button. Express check out can be done if you are previously our customers or you have an account created under our website. 

A confirmation email will be sent to your email upon successful order creation. Kindly ensure the accuracy of your shipping details as no amendment can be done once order created. Kindly email [email protected] if you have not received any confirmation email from us (you may also check your junk/spam mailbox). 

How long would it take to process my order?

All order will be processed within 24 hours. 

Can I cancel an order that have been placed?

Order can only be cancelled before tracking number has been generated. Once tracking number has been generated, we do not support any order cancellation. Do note that refund will only be done in the form of Store Credit.

Is Invoice available?

Yes, you do. Invoice will be email to you once the payment has been made successfully. No physical invoice will be sent in the parcel.